Clients Report


Client ID Name Account Number Type Answer Phrase Associated Clients
Joint Joint Accounts Linked Clients Links
8589 JPL 8589 Single Good %ampm%, JPL, this is %AGTFN% - how may I direct your call?
Contact Information
Address Corporate Office
4800 Oak Grove Drive

Pasadena
CA
91109
Alpha Pager Maintenance Supervisor 7894563
Alpha Pager On-Call Maintenance Technician 7896321
Phone Number Irvine Police Dept. - Traffic Signal not working 5559086
Phone Number Black, Joe - Home 5557869
Phone Number Campbell, Mel- Home 5553281
Phone Number Jones, Carol - Home 5554321
Phone Number Matthews, Chris - Home 5558394
Phone Number Smith, Steve - Home 5554637
Phone Number Foster, Robert 999-555-4444
Phone Number Bryson, John 999-555-6666
E-Mail Address Work Order Fulfillment System work@JPL.com
Fax JPL Conference Line Manager 818-958-8983
Fax JPL Public Tour Office 949-863-9650
Fax Gerneral Information 999-555-7896
Members
Member 1: Dr. Charles Elachi
Shared No
E-Mail Dr. Charles Elachi, Director of JPL Elachi@JPL.Gov
Instructions Director of the Jet Propulsion Laboratory and Vice President of the California Institute of Technology, where he is also a Professor of Electrical Engineering and Planetary Science.
Please Auto Dispatch All Messages!
Member 2: Robert G. Foster
Shared Yes
Address Robert G. Foster 2244 Walnut Grove

Rosemead
CA
91770
Phone Number Corporate Number 626-302-1212
Phone Number Direct Office Line 626-555-3737
Phone Number Cell Phone 626-555-4629
E-Mail Robert G. Foster RFoster@SCE.com
Instructions Robert G. Foster is the President of Southern California Edison.

Press Special Function 1 to auto dispatch. If there is no response, call cell phone.
Actions
No Actions
IntelliForm Report Format
Form Format Pages To Send
IntelliForm Format 1 test
Work Order As Displayed on Screen 1
Options
Enabled Options Disabled Options
Auto Script Dispatch On Reset Time Delay Action
Auto Script Dispatch On Save
Auto Time Delay
File With Reason Code
Form List Include both Message and IntelliForm
IntelliForm Auto Form List
Message Auto Form List
Message/IntelliForm Forward Keep Original Trace
No Activity Dispatch
 Always Use ANI for Call Identification
Auto Reverse Save On Save
Auto Spell Check On Save
Enable Email Response
Exclude Action By Account
Reason Code Selection Only
Use Member List instead of Form List
Web Browser Use IE Popup Window
Directories
Default Directory
Enabled Yes
Directory 8002
Primary Search Field Last_Name_Dept
Caller ID Directory
Enabled No
On Call Schedule
Enabled No
Time Activated Alert
Enabled Yes
Directory 8501
Primary Search Field
Auto Display Yes
Macros
Macro 0 Copy Message to 4003
Keystroke 2
Macro 1 CNN.com
Keystroke c
Function 0 Browser  
Function 1 Enter Input  
Web Browser
Enabled No
CC Authorization
Credit Entry Credit Card Types Processor Merchant Number
No Credit Card defined.
Mastercards
Mastercard 1: Main Information
Page 1: Jet Propulsion Laboratory
Jet Propulsion Laboratory
Ph: <%client:Phone Number%>
Fax: <%client:Fax%>

Hrs: 8:30 AM - 5:00 PM
Address: <%client:Address 1%>
<%client:City%>, <%client:State%> <%client:Zip%>
Page 2: OFFICE HAS SHUT OFF MY POWER:1a) Inform caller there sh
Need Conference Line:

1) Inform caller you will verify availability on
Conference Bridge.

2) Assign caller conference bridge number.

3) Write in calendar for reference.
Page 3: Get all information from caller
Get all information
from caller
Page 4: Media CallingUSE AUTO DISPATCH SCRIPT BY PRESSING SPEC
Media Calling

USE AUTO DISPATCH SCRIPT BY PRESSING
SPECIAL FUNCTION #1 TO CONTACT A PUBLIC RELATIONS
REPRESENTATIVE(S)

Mel Campbell Carol Jones
Steve Smith Joe Black
Chris Matthews
Page 5: EMERGENCY OUTAGE 8:00 AM - 8:30 PM M-F Call 800-655-222
EMERGENCY OUTAGE

8:00 AM - 8:30 PM M-F Call <%client:Phone Number%>

** After Hours **
1) Direct caller to On call pager number.
2) Use dispatch script.
3) If call has returned as an Action, go down the
back up Speed Dial numbers list until cleared.
Page 6: Public Tours The JPL Public Services Office offers tours free of charge for g
Public Tours
The JPL Public Services Office offers tours free of charge
for groups and individuals on an advance reservation basis.
You must speak with a Public Services Office representative
in order to reserve a tour. Reservations may not be made via
e-mail, voice mail or fax. Advance reservations are required for
all tours; please call well in advance. All tours are 2-2.5 hours in
duration and commonly include a multi-media presentation on
JPL entitled "Welcome to Outer Space," which provides an
overview of the Laboratory's activities and accomplishments.

Guests may also visit the von Karman Visitor Center, the Space
Flight Operations Facility, and the Spacecraft Assembly Facility.

Mastercard 2: Test
Page 1: Southern California Edison:22 Walnut Grove Ave.:
<%client:Client Name%>:

<%client:Address 1%>:



Phone Number : <%client:Phone Number%>
Fax Number : <%client:Fax%>
Email Address: <%client:E-Mail%>

Office Hours :

Page 2: Special Instructions:
Special Instructions:

Http://www.cnn.com
Page 3: Third Page - Staffing
Third Page - Staffing
Field Variables
Description Value
No Field Variables defined.
Reason Code Menus
Reason Code Billable Dispatch
No Reason Code Menu defined.
Menus
Item Name Value Submenu Disabled Script
Menu 1 Reason for calling
Ofc has Shut off Power Ofc has Shut off Power No
Roommate moved out-No power Roommate moved out-No power No
Recently moved in-No power Recently moved in-No power No
Media Calling Media Calling No
Traffic Signal Not Working Traffic Signal Not Working No
Line/Electrical Emergency Line/Electrical Emergency No
Water Emergency Water Emergency No
Street Light Not Working Street Light Not Working No
Billing Question Billing Question No
Payment Arrangements on Bill Payment Arrangements on Bill No
Customer wants to Start Svc Customer wants to Start Svc No
Customer wants to Cancel Svc Customer wants to Cancel Svc No
Menu 2 Yes/No
Yes Yes No
No No No
Menu 3 Outage/Surge
Power Outage Power Outage No
Power Surge Power Surge No
Message Forms
Message Form 1 Office Information
Owner Client
Client Begin Time Client End Time Days Of Week
00:00 23:59 Su - Mo - Tu - We - Th - Fr - Sa
Format To      <******************************>
Phone   <******************************>
From    <******************************>
Address <******************************>
Msg     <*******************************
        ********************************
        ********************************
        ********************************
        ********************************
        ********************************
        ********************************
        *******************************>
Message Form 2 Need Conference Line
Owner Client
Client Begin Time Client End Time Days Of Week
00:00 23:59 Su - Mo - Tu - We - Th - Fr - Sa
Format      Conference Line
Contact      <*************************>
Department   <*************************>
Phone        <*************************>
Building     <*************************>
Time         <*************************>
Comments     <**************************
             ***************************
             ***************************
             ***************************
             ***************************
             ***************************
             ***************************
             **************************>
Message Form 3 Public Tours
Owner Client
Client Begin Time Client End Time Days Of Week
00:00 23:59 Su - Mo - Tu - We - Th - Fr - Sa
Format      Public Tours
Date of Tour <*************************>
Time of Tour <*************************>
Contact Name <*************************>
Contact Phone<*************************>
Group Name   <*************************>
Group Size   <*************************>
Description  <**************************
             ***************************
             ***************************
             ***************************
             ***************************
             ***************************
             ***************************
             **************************>
Message Form 4 Media Calling
Owner Client
Client Begin Time Client End Time Days Of Week
00:00 23:59 Su - Mo - Tu - We - Th - Fr - Sa
Format      Media Calling
To           <*************************>
Phone        <*************************>
From         <*************************>
Address      <*************************>
Cross Street <*************************>
Msg          <**************************
             ***************************
             ***************************
             ***************************
             ***************************
             ***************************
             ***************************
             **************************>
Message Form 5 Emergency Outage
Owner Client
Client Begin Time Client End Time Days Of Week
00:00 23:59 Su - Mo - Tu - We - Th - Fr - Sa
Format      Emergency Outage
Is this a Power Outage or a Power Surge?
<**************************************>
Name:        <*************************>
Phone:       <*************************>
Building:    <*************************>
Room #:      <*************************>
Msg:         <**************************
             ***************************
             ***************************
             ***************************
             ***************************
             ***************************
             ***************************
             **************************>
Message Form 6 Dr. Charles Elachi
Owner Client
Client Begin Time Client End Time Days Of Week
00:00 23:59 Su - Mo - Tu - We - Th - Fr - Sa
Format      Dr. Charles Elachi
Callback Number     <******************>
From         <*************************>
Msg          <**************************
             ***************************
             ***************************
             ***************************
             ***************************
             ***************************
             ***************************
             **************************>
Message Form 7 Robert G Foster
Owner Member - Robert G. Foster
Client Begin Time Client End Time Days Of Week
00:00 23:59 Su - Mo - Tu - We - Th - Fr - Sa
Format      Mr. Foster
Callback Number     <******************>
From         <*************************>
Msg          <**************************
             ***************************
             ***************************
             ***************************
             ***************************
             ***************************
             ***************************
             **************************>
Message Form 8 John E. Bryson
Owner Client
Client Begin Time Client End Time Days Of Week
00:00 23:59 Su - Mo - Tu - We - Th - Fr - Sa
Format      Mr. Bryson
Callback Number     <******************>
From         <*************************>
Msg          <**************************
             ***************************
             ***************************
             ***************************
             ***************************
             ***************************
             ***************************
             **************************>
IntelliForms
IntelliForm 1: Work Order
Owner: Client
Client Begin Time Client End Time Days Of Week
00:00 23:59 Su - Mo - Tu - We - Th - Fr - Sa
Page 1:
Date
<******************>
Admin Assistant Admin Phone #   Building Room # Order Number Description
<*************> <*************> <******> <****> <**********> <******************
                                                             *******************
                                                             *******************
                                                             *******************
                                                             *******************
                                                             *******************
                                                             *******************
                                                             *******************
                                                             *******************
                                                             ******************>
Locates
Locate 1: Default1
Page 1: Listing
Main Page
<%http://www.jpl.nasa.gov/index.cfm%>

Directions
<%http://www.jpl.nasa.gov/about_JPL/maps.cfm%>

Ifs
If 1: Default1
Page 1: Dir Listing
For staff listing, refer to Directory (Alt + Return).

The JPL Main Number is <%client:Phone Number%>
Dispatch Scripts
Dispatch Script 1 Conference Line
Owner Client
Begin - End Time 00:00 - 23:59
Day of Week Su - Mo - Tu - We - Th - Fr - Sa
Dispatching of Form(s) Need Conference Line
Step 0
Transport Type Description Category 1 Category 2 Retry Delay
Fax JPL Conference Line Manager 818-958-8983 1 1
Dispatch Script 2 Dr. Charles Elachi, Director of JPL
Owner Client
Begin - End Time 00:00 - 23:59
Day of Week Su - Mo - Tu - We - Th - Fr - Sa
Dispatching of Form(s) Dr. Charles Elachi
Step 0
Transport Type Description Category 1 Category 2 Retry Delay
Alpha Page Cannot retrieve Alpha Page Transport.
Email Cannot retrieve Email Transport.
(No Transports Defined)
Step 1
Transport Type Description Category 1 Category 2 Retry Delay
Email Dr. Charles Elachi, Director of JPL Elachi@JPL.Gov 1 25
Dispatch Script 3 Emergency Outage
Owner Client
Begin - End Time 00:00 - 23:59
Day of Week Su - Mo - Tu - We - Th - Fr - Sa
Dispatching of Form(s) Emergency Outage
Step 0
Transport Type Description Category 1 Category 2 Retry Delay
Alpha Page On-Call Maintenance Technician 7896321 1ST PAGE FORT SMITH 2 10
Step 1
Transport Type Description Category 1 Category 2 Retry Delay
Alpha Page Maintenance Supervisor 7894563 1ST PAGE FORT SMITH 0 0
Dispatch Script 4 John Bryson
Owner Client
Begin - End Time 00:00 - 23:59
Day of Week Su - Mo - Tu - We - Th - Fr - Sa
Dispatching of Form(s) John E. Bryson
Step 0
Transport Type Description Category 1 Category 2 Retry Delay
Phone Bryson, John 999-555-6666 0 0
Dispatch Script 5 Media
Owner Client
Begin - End Time 00:00 - 23:59
Day of Week Su - Mo - Tu - We - Th - Fr - Sa
Dispatching of Form(s) Media Calling
Step 0
Transport Type Description Category 1 Category 2 Retry Delay
Phone Matthews, Chris - Home 5558394 0 0
Dispatch Script 6 Office Information
Owner Client
Begin - End Time 00:00 - 23:59
Day of Week Su - Mo - Tu - We - Th - Fr - Sa
Dispatching of Form(s) Office Information
Step 0
Transport Type Description Category 1 Category 2 Retry Delay
Fax Gerneral Information 999-555-7896 1 1
Dispatch Script 7 Public Tour
Owner Client
Begin - End Time 00:00 - 23:59
Day of Week Su - Mo - Tu - We - Th - Fr - Sa
Dispatching of Form(s) Public Tours
Step 0
Transport Type Description Category 1 Category 2 Retry Delay
Fax JPL Public Tour Office 949-863-9650 1 1
Dispatch Script 8 Robert Foster
Owner Client
Begin - End Time 00:00 - 23:59
Day of Week Su - Mo - Tu - We - Th - Fr - Sa
Dispatching of Form(s) Robert G Foster
Step 0
Transport Type Description Category 1 Category 2 Retry Delay
Phone Corporate Number 626-302-1212 0 0
Step 1
Transport Type Description Category 1 Category 2 Retry Delay
Phone Direct Office Line 626-555-3737 0 0
Step 2
Transport Type Description Category 1 Category 2 Retry Delay
Phone Cell Phone 626-555-4629 0 0
Dispatch Script 9 Work Order
Owner Client
Begin - End Time 00:00 - 23:59
Day of Week Su - Mo - Tu - We - Th - Fr - Sa
Dispatching of Form(s) Work Order
Step 0
Transport Type Description Category 1 Category 2 Retry Delay
Email Work Order Fulfillment System work@JPL.com 1 1
Dispatch Menus
Item Name Value Submenu
(No Dispatch Menus)
Group Dispatch
Client ID Message Transport
No Group Dispatch defined.