| |
Saturday
March 8, 2008 |
|
| Day
/Time |
Event |
|
| 1:08pm |
Golf
Scramble 18 Holes |
Separate
Registration |
| |
Sunday
March 9, 2008 |
|
| Sunday |
Event |
|
| 8:00a
- 12:00p |
Startel
Training |
Separate
Registration |
| 1:00p
- 5:00p |
CMC
Focus Group Wishlist |
|
| 5:30p
- 6:00p |
President's
First Timers Reception |
|
| |
Ambassadors are welcome |
|
| 6:00p
- 8:00p |
Opening
Reception |
|
| |
Monday
March 10, 2008 |
|
| Monday |
Session |
Presenters |
| 9:30
- 9:45 |
SNUG
President's Report |
Aaron
Boatin |
| 9:45
- 10:45 |
Startel
State of Union |
Alice
Reuters |
| 10:45
-11:00 |
Break |
|
| 11:00
- 12:00 |
Startel
Product Innovation |
Startel |
| 12:00
- 1:30 |
Lunch |
|
| 1:30
- 2:30 |
Moving
To The Next Level- Future Trends |
Dan
L'Heureux |
| 2:30
- 2:40 |
|
|
| 2:40
- 2:55 |
ATSI |
Allan
Fromm |
| 2:55
- 3:05 |
|
|
| 3:05
- 3:20 |
Break |
|
| 3:20
- 3:30 |
|
|
| 3:30
- 4:15 |
Internet
Case Studies (7 cases) |
|
| |
Client Sharing |
Bill
Bosch |
| |
Appointment Scheduling |
Laura
Juarez |
| |
Text Chat |
Gary
Pudles |
| |
Order Taking |
Dennis
Ohara |
| |
Tech Support |
Andy
Krishak |
| |
Customer Service/Help Desk |
John
Yocca |
| |
Startel's Web Portal |
Joann
/ Lauren Browne |
| 4:15
- 4:25 |
|
|
| 4:25
- 5:30 |
Ask
Startel Session |
Startel |
| |
Tuesday
March 11,
2008 |
|
| Tuesday |
Session |
Presenters |
| 8:30
- 9:30 |
Troubleshooting
CMC |
Startel
& Tech Committee |
| 8:30
- 9:30 |
Troubleshooting
DP |
Startel
& Tech Committee |
| 9:35
- 10:30 |
Healthcare
Hot Topics |
Tanisha
Threats |
| 9:35
- 10:30 |
Startel
Features Uncovered |
Terri
Paffile |
| 10:30
- 10:45 |
Break |
|
| 10:45
- 12:15 |
Business
Meeting / Committee Reports |
Aaron
Boatin |
| 12:15
- 1:45 |
LUNCH
Roundtables
(11 tables) |
|
| |
Hiring a Manager (promote from within/outside) |
Mary
Jones |
| |
Over-promotion |
Toni
Schmahlenberger |
| |
Improving Productivity |
Dirk
Moeller |
| |
|
Ryan
Chinoski |
| |
Using contact management for lead tracking |
Sylviane
Herzog |
| |
|
Tom
Baur |
| |
Managing and motivating remote agents |
Tom
Reandeau |
| |
Marketing to existing clients |
Susan
Mealer |
| |
|
Michelle
Weiss |
| |
|
Kim
Starr |
| |
Up selling your services |
Jannemieke
Keener |
| 2:00
- 3:00 |
How
to fire
(Panel) |
Toni
Schmahlenberger |
| |
|
Lisa
Olsen |
| |
|
Gwen
Roberts |
| 2:00
- 3:00 |
Hosting
Answering Services |
Jim
Howard |
| 3:00
- 3:10 |
Break |
|
| 3:10
- 4:10 |
Voice
Mail Tricks and Treasures |
Tom
Baur and John Robinson |
| 6:00 |
TeamSNUG
Event |
|
| |
Wednesday
March 12,
2008 |
|
| |
|
|
| Wednesday |
Session |
Presenters |
| 8:30
- 9:30 |
Startel |
Startel |
| 9:30
- 10:30 |
Creative
Split Groups |
Kelly
Weiss |
| 10:30
- 10:45 |
Break |
|
| 10:45
- 12:00 |
Hiring,
Retaining and Managing Agents |
Donna
West and Pat Scott |
| 12:00
- 2:00 |
Awards
Luncheon |
|
| 2:00
- 3:00 |
Building
a Stronger Relationship for Bottom Line Impact |
Beth
Cooper |
| 3:00
- 4:30 |
Reports-
Starlinks / DP |
Larry
Kinder |
| 6pm |
Sun Cruz
Casino Boat Trip |
Optional
& Extra Cost |
| |
**Sessions
and times subject to change
|
