Hours: Up to 16 hours per week
Pay: Starting at £13.40 per hour to be reviewed after 6 months probation period
Location: The ideal candidate would be based in the Torbay area, with a capability to work throughout South Devon
Are you passionate about making a real difference in the lives of families with babies in neonatal care? Join our friendly, supportive team at SNUG, a neonatal peer support charity dedicated to helping families navigate the challenging early days and beyond.
We’re looking for a Lived Experience Connector – preferably someone who has personal experience of neonatal care and wants to use that insight to support others. This is a unique and flexible opportunity to be part of a meaningful and growing service in the South West
About the Role
As a Lived Experience Connector for Families in Neonatal Care, you’ll draw on your own experience to offer emotional support, understanding, and practical guidance to families navigating neonatal care.
You’ll work directly with families in neonatal units and the community, helping them feel connected, informed, and resilient. This is a varied role with real impact – no two days are the same, and your lived experience is what makes you uniquely qualified.
Key Responsibilities
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Connect with Families: Build meaningful relationships with families in neonatal care, creating a sense of community and understanding.
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Provide Individualised Support: Help families identify their needs, listen with empathy, and offer tailored support and signposting.
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Share Information: Provide educational resources and highlight support available through SNUG and beyond.
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Facilitate Groups: Co-run safe, inclusive support groups with SNUG volunteers, creating a space for shared experiences and peer support.
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Monitor Resources: Stay updated on available services and identify any gaps in support or materials.
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Engage Families: Send invitations and updates about sessions, events, and group activities.
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Promote Awareness: Use social media and local outreach to support SNUG to raise awareness of neonatal care and support networks.
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Develop Skills: Attend training and supervision to grow professionally and ensure best practice.
What You’ll Bring
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(Desirable) Personal experience of neonatal care
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Empathy, warmth, and great listening skills
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A non-judgmental, strengths-based approach
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Ability to work independently and as part of a supportive team
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A passion for making a positive difference
Why Work with SNUG?
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Join a welcoming and supportive team who truly care
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Enjoy fairly flexible working hours that fit around your life
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Be part of a growing and respected local charity
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Receive training and supervision to support your development
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Make a real difference to families at one of their most vulnerable times
- Be there right from the start up, setting up a much needed service in a new area
👉 Apply Now and Help Families Feel Less Alone
If this role sounds like the right fit for you, we’d love to hear from you. To request an application form, job description or learn more, please contact us at:
📧 hello@snugonline.org
CLOSING DATE: 13TH JUNE 2025
We value lived experience and encourage applications from individuals of all backgrounds. SNUG is an inclusive and equal opportunities employer.