Our contact details

Name: Supporting Neonatal Users and Graduates (SNUG)
Address: Curzon House, Southernhay West, Exeter, EX1 1RS
Phone Number: 07954998067
E-mail: Kate.Smith@snugonline.org
The type of personal information we collect

We currently collect and process the following information:

● Personal identifiers, contacts and characteristics (for example, name and contact details)
● Completion of a survey
How we get the personal information and why we have it

The personal information we process is provided to us directly by you for one of the following

● We process (i.e. handle) your personal data to provide our services to you
● We use data to provide feedback to funders on our project progress.This is anonymised.

We may also receive personal information indirectly, from the following sources in the following

● With your agreement referral partners may provide information to SNUG
We use the information that you have given us in order to:
● Contact you about one of our services
● Inform you of forthcoming events
● Induct you into our training programmes
● Celebrate special milestones with you

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on
for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by
contacting kate.smith@snugonline.org
(b) We have a contractual obligation.
(c) We have a legal obligation.
(d) We have a vital interest.
(e) We need it to perform a public task.
(f) We have a legitimate interest.

How we store your personal information

Your information is securely stored.
We will keep your data for as long as we provide services to you.
We will keep records for up to seven years. We will then dispose your information by deleting it
from our system.

Your data protection rights

Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal information.
Your right to rectification – You have the right to ask us to rectify personal information you think is
inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal information in certain
Your right to restriction of processing – You have the right to ask us to restrict the processing of
your personal information in certain circumstances.
Your right to object to processing – You have the right to object to the processing of your
personal information in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal information
you gave us to another organization, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we
have one month to respond to you.
Please contact us at katesmith@snugonline.org if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint
to us at Amy.Tumber@snugonline.org
You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk